Department of Homeland Security grant program, includes special operations with the focus of providing resources for first responders. In September, Boyce announced that the 911 center had been designated as nationally certified by the Association of Public Safety Communications International’s Agency Training Program certification.Īnother division, funded mostly through U.S. “A lot of that technology allows our core people to focus on helping people,” he said. In addition, he said there’s the capability to text and take video. Nationally recognized, the center is up for consideration as a Center of Excellence as it incorporates artificial intelligence into its service.īoyce explained that the AI will pick up on certain words from 911 calls such as “gun” or “fire” to highlight them, so it’s not missed but sent right to a supervisor. The department itself is also divided into divisions, with the largest being communications that encompasses the 911 center. “That overall combination has yielded a lot of good returns as we continue to serve and combine some efforts … to focus people on more projects,” Boyce said. Boyce said the training center and community services were also incorporated into the department’s budget last year. The Department of Emergency Services includes two departments: civil defense and emergency services. “These units are embedded in local police departments, staffed by those teams and there to support it,” Boyce said.įor fire departments such as Upper Darby, the county emergency services department provides them with small boats for flooding events. The law enforcement partners have water rescue and active shooter training. He also highlighted the progress of the new radio system.īoyce highlighted some other changes that have reaped benefits for the emergency services community.ĭuring COVID, council commissioned emergency services units initially designed to support COVID responses and law enforcement. “Council’s leadership in that and working with the union has saved the taxpayers money and made for more efficient operations.” “That’s yielded a dramatic reduction in overtime but, more importantly, the number of times we compel or mandate our members to stay over,” he said. He said many 911 center employees are members of the American Federation of State, County and Municipal Employees. At the center, there are 100 uniformed team members.īoyce said one of the accomplishments achieved this year was moving to 12-hour shifts. He said over 580,000 unique events are generated annually from these calls. We’re very proud of that, answering almost 2,000 calls of service every day.” “We’re one of the leading centers in the commonwealth. “We are a busy 911 center,” Delaware County Emergency Services Director Timothy Boyce said. Delaware County 911 operators take 800,000 emergency calls each year, making the center in Middletown Township one of the busiest in Pennsylvania.
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